← Back to Home

Frequently Asked Questions

Quick Help by Role

Sales Rep
Reports for individual sales performance

Common Reports:

  • My Open Opportunities
  • My Activities This Week
  • My Closed Deals This Quarter
  • My Pipeline by Stage
Support Agent
Case and customer service reports

Common Reports:

  • My Open Cases
  • Cases Closed Today
  • Customer Satisfaction Scores
  • Case Resolution Time
Manager
Team performance and oversight reports

Common Reports:

  • Team Sales Performance
  • Pipeline Forecast
  • Activity Summary by Rep
  • Goal vs Actual Revenue

Browse by Topic

Finding Reports
Locate reports in Salesforce

Where are my reports in Salesforce?

Navigate to the Reports tab in Salesforce Lightning. Your reports are organized in folders on the left sidebar. Look for 'My Personal Custom Reports' for reports you've created, or browse other folders for shared reports.

navigation
location

How do I find reports shared with me?

In the Reports tab, look for folders like 'Public Reports' or folders shared by your team. You can also use the search bar at the top to search for specific report names.

sharing
collaboration

What are report folders and how do they work?

Report folders organize reports by team, function, or purpose. You can access folders you have permission to view. Common folders include 'My Personal Custom Reports', 'Public Reports', and team-specific folders.

organization
permissions
Running & Viewing Reports
Execute and view report data

How do I refresh a report?

Click the 'Run Report' button at the top of the report page. This will refresh the data with the most current information from your Salesforce database.

refresh
data

Why is my report taking so long to load?

Large reports with lots of data or complex filters can take time. Try narrowing your date range, adding more specific filters, or running the report during off-peak hours.

performance
optimization

What do these filters mean?

Filters limit what data appears in your report. Common filters include date ranges (like 'This Quarter'), record ownership ('My Records'), and status fields ('Open Opportunities'). Hover over filter names for descriptions.

filters
understanding
Basic Modifications
Simple changes to existing reports

How do I change the date range?

Click 'Edit' on your report, then look for date filters. You can change ranges like 'Last 30 Days' to 'This Quarter' or set custom date ranges using the calendar picker.

dates
editing

How do I filter for just my records?

In the report editor, add a filter for the Owner field and set it to 'equals' your name, or use the 'My' option if available (like 'My Opportunities' or 'My Cases').

ownership
personal

How do I add or remove columns?

Click 'Edit' on your report, then use the 'Add Column' button or click the X next to existing columns to remove them. Drag columns to reorder them.

columns
fields
Exporting Data
Get your data into Excel or other formats

How do I export a report to Excel?

Run your report, then click the dropdown arrow next to 'Subscribe' and select 'Export'. Choose 'Excel Format (.xlsx)' and click 'Export'. The file will download to your computer.

excel
download

What's the difference between export formats?

Excel (.xlsx) preserves formatting and is best for analysis. CSV is plain text, good for importing into other systems. PDF is for sharing formatted reports that won't be edited.

formats
options

Why can't I export all my data?

Salesforce limits exports to 2,000 rows for most users. If you need more data, try filtering your report to smaller date ranges or contact your admin about increasing export limits.

limits
restrictions
Understanding Data
Make sense of what you're seeing

Why doesn't my new lead/case show up yet?

Reports show data as of the last time they were run. Click 'Run Report' to refresh. Also, check if your report filters include the date range when the new record was created.

timing
new-records

What does this field mean?

Field meanings can vary by organization. Common fields: 'Stage' (where an opportunity is in your sales process), 'Status' (current state of a case/lead), 'Owner' (who's responsible for the record).

fields
definitions

Why do my numbers not match what I see in other reports?

Different reports may have different filters, date ranges, or field criteria. Check the report filters and make sure you're comparing the same time periods and record types.

discrepancies
comparison
Simple Creation
Create basic reports from scratch

How do I create a simple 'My Open Opportunities' report?

Go to Reports tab → New Report → Choose 'Opportunities' → Add filters: Stage not equal to 'Closed Won, Closed Lost' and Owner equals 'My Opportunities' → Save & Run.

opportunities
creation

How do I make a 'My Cases Closed Today' report?

New Report → Cases → Add filters: Status equals 'Closed' and Closed Date equals 'TODAY' and Owner equals your name → Add columns you need → Save & Run.

cases
daily

Can I create a simple team activity report?

New Report → Activities → Add filters: Due Date equals 'THIS WEEK' and Assigned To includes your team members → Group by Assigned To → Save & Run.

activities
team
Still Need Help?
Can't find what you're looking for? Try our AI assistant or connect with a live expert.